Boliye
Multilingual Voice & Chat AI for Contact Centers
Multilingual voice and chat AI for natural customer conversations across WhatsApp, web, and voice channels
Daily Calls Handled
Languages
Voice Latency
OpEx Savings
Daily Calls Handled
Languages
Voice Latency
OpEx Savings
Key Capabilities
Language
60+ Languages
Native accent support for Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia, Assamese, and Urdu.
Sub-500ms Latency
Real-time voice processing with speech-to-text under 200ms and text-to-speech under 300ms. Edge deployment drops below 100ms.
Code-Switching Detection
Trained on real Indian speech patterns — seamlessly handles Hindi-English, Tamil-English, and other code-switched conversations.
Integration
Contact Center Integration
Pre-built connectors for Genesys, Five9, Avaya, Cisco UCCE, and Amazon Connect with SIP trunk and WebSocket APIs.
Omnichannel Deployment
Single AI brain across WhatsApp, web chat, voice IVR, and SMS — unified conversation context across all channels.
Analytics
Conversational Analytics
Real-time sentiment detection, intent classification, CSAT prediction, and agent performance scoring on every interaction.
Use Cases by Industry
See how Boliye delivers value across verticals.
Account Servicing
Balance inquiries, transaction disputes, and card management in regional languages
Collections
Automated multilingual outbound calls for payment reminders and negotiation
KYC Verification
Voice-based identity verification with liveness detection in 60+ languages
Manual Contact Center vs Boliye-Powered
| Dimension | Traditional Contact Center | Boliye-Powered |
|---|---|---|
| Languages Supported | 2-3 (English, Hindi) | 60+ languages |
| Average Handle Time | 8-12 minutes | 3-5 minutes |
| First Call Resolution | 55-65% | 85-90% |
| Operating Cost per Call | ₹35-50 | ₹8-15 |
| 24/7 Availability | Limited (night shift premium) | Always-on, no premium |
| Quality Consistency | Varies by agent | 100% consistent |
| Scale-up Time | 4-8 weeks (hiring + training) | Minutes (elastic scaling) |
| Sentiment Analysis | Manual post-call sampling | Real-time on every call |
Integration Ecosystem
Seamless connectivity with the platforms you already use.
What Clients Say
“The voice AI platform handles our multilingual customer base effortlessly. Our satisfaction scores are at an all-time high across 8 languages.”
VP Engineering
Major Telecom
Case Studies
Multilingual Voice Support
Customer support was limited to English and Hindi, leaving 40% of subscribers underserved across regional languages.
Daily Calls
Better FCR
Voice-Based Customer Surveys
Citizen feedback collection achieved only 12% response rates through traditional SMS and email surveys.
Response Rate
Languages
Related Services
Agentic AI
Build autonomous AI agents that reason, plan, and execute multi-step workflows.
Legacy-to-Agentic
Transform legacy applications into AI-powered agentic systems.
LLM Training
Train and fine-tune large language models for enterprise use.
Conversational Analytics
Analyze voice and text interactions for insights.
Legacy Integration
Connect AI to legacy enterprise systems.
App Modernization
Migrate and modernize enterprise applications for cloud and AI readiness.
Frequently Asked Questions
How many languages does Boliye support?
Boliye supports 60+ languages including Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia, Assamese, Urdu, English, and many more global languages. Our models are trained on native speaker data to capture regional accents, dialects, and cultural nuances.
What is Boliye's latency for real-time voice interactions?
Boliye delivers sub-500ms response times for voice interactions, with speech-to-text processing at under 200ms and text-to-speech generation at under 300ms. Our edge deployment options bring latency below 100ms for latency-critical applications.
Can Boliye integrate with existing contact center platforms?
Yes. Boliye integrates with major contact center platforms including Genesys, Five9, Avaya, Cisco UCCE, and Amazon Connect. We provide SIP trunk integration, WebSocket APIs, and pre-built connectors for seamless deployment alongside existing IVR and ACD systems.
How does Boliye handle code-switching between languages?
Boliye's models are specifically trained on code-switched speech patterns common in Indian conversations (e.g., Hindi-English, Tamil-English). The system detects language switches in real time and maintains context across languages within the same conversation.
Let'sBuildSomethingExtraordinary
Have a project in mind? We'd love to discuss how our expertise can bring your vision to life.